Frequently Asked Questions
Everything you need to know about our human-grade pet essentials.
What does 'human-grade' actually mean for pet products?
Human-grade means our products are manufactured in facilities that meet the same safety and quality standards as food or supplements intended for human consumption, using high-quality ingredients you would recognize.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you offer a subscription service?
Yes! You can choose to subscribe and save 15% on every order. You have full control to skip, pause, or cancel your subscription at any time through your account portal.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your dog doesn't love our products, please contact our support team to initiate a return or exchange.
Are your products safe for all dog breeds?
Our formulas are designed by veterinarians to be safe for all breeds and sizes. However, we always recommend consulting with your vet before introducing new supplements into your pet's diet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.